If you still haven’t received the package, please Chat With Us (link below).Check with other people in your household or your neighbors to see if they received the package.Please wait 48 business hours after the tracking update to see if the package is delivered.Packages will be held for 5 business days at the carrier location, before being returned back to the shipper.ģ) What if my package shows delivered but I didn’t receive it? Please note, you must have a government ID that matches the shipping address in order for the carrier to release the package. You can also setup the request via the FedEx Delivery Manager for packages shipping via FedEx. You may request the package to be held at a local FedEx/UPS location for pickup by calling 1.800.463.3339 (for FedEx) or 1-88 (for UPS). You can find the carrier on the ‘order details’ page when you select ‘track my order’. Your package may be shipped using either FedEx or UPS.
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